I was drawn to the emerging field of change management early in my career. After graduate school, I landed a technical writing job, which quickly evolved into positions of leadership in documentation and training. I was primarily responsible for documenting software, creating end-user training, and building knowledge management systems. It did not take long for me to see that people need more support to guide them through change.
The value of managing change became increasingly evident to me over time. So when I had the opportunity to transition into management consulting at Accenture, I did. There I managed change (or business readiness as many clients called it) as part of the Talent and Organization Performance group. We addressed components of change including stakeholder management; leadership and ownership; communication; training and performance support; and organization design.
